Frequently Asked Questions

We support all Apple devices, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. Whether you need help setting up a new device or troubleshooting an existing one, we’ve got you covered.

It’s simple! You can schedule an appointment by phone or through our website. We’ll come to your home at a time that’s convenient for you and provide personalized, one-on-one support. Whether it’s a quick fix or a more in-depth session, we tailor our services to meet your needs.

No issue is too small! We understand that even minor problems can be frustrating. We’re happy to help with any questions or concerns you have, no matter how big or small.

Yes! We offer ongoing support packages for clients who prefer regular check-ins or continuous learning. Whether it’s monthly visits or on-demand help, we’re here whenever you need us.

Absolutely. We provide personalized tutorials for any apps you’re interested in, whether it’s FaceTime, Photos, Safari, or something else. We’ll guide you through the process at your own pace, ensuring you feel confident using your favorite apps.

Your privacy and security are our top priorities. We help set up strong passwords, manage privacy settings, and protect your devices from online threats. We never share your personal information, and all sessions are conducted with the utmost discretion.

We currently serve Northern NJ, Westchester, and NYC. If you’re outside of this area, feel free to contact us, and we’ll do our best to accommodate your needs.

Our services are priced at $100 per hour, with no hidden fees. We also offer packages for ongoing support at a discounted rate. For specific pricing or to get a quote, please contact us directly.

We accept various payment methods, including cash, checks, and online payments. Payment is typically collected at the end of each session.

Scheduling is easy! You can call us directly at 914-552-4657, fill out our online form, or email us at ihelpco@gmail.com. We’ll work with you to find a time that’s convenient for your in-home session.

We understand that plans can change. If you need to reschedule or cancel, please contact us at least 24 hours in advance, and we’ll be happy to arrange a new time for your session.